FAQ's, Shipping & Returns

FAQ

Do you have Afterpay or Laybuy?
Yes we have both!! Just select the option you prefer at checkout and log into your account (or use the simple steps to set up an account). You will receive your item in the post like normal, and be able to split the payments over the next few months. Is this not awesome?!

Do you offer Gift Cards?
Yes we do. This is also an ideal gift for a baby shower that’s bound to make the mum feel spoilt and give her a bit of extra fun shopping online during those new born feeding hours.

Where is Albie Nursing Attire made?
All of our garments are designed (mostly in the wee hours of the morning!!) and then made here in a New Zealand garment factory. Due to this we do not produce our garments in a large bulk quantity and have limited numbers available in each size. Our new 'Albie tee' is produced offshore due to the technical printing involved around making the zip still discreet. 

How will I know what size I am? 

The best way is to take your measurements ( bust, waist and hip) and to compare these to the Size Chart. Please note many of our styles are relaxed fitting so you may find for example you fit a Small in some styles but prefer a Medium in others. Please contact us if you wish to have further information about the fit of a style and we can assist you in choosing the correct size. 

SHIPPING

What is the shipping cost and where can you deliver?
It grinds out gears when you have finally convinced your other half you MUST have something, to then get to the checkout and all of a sudden you are lumped with an extra shipping bill! We have made sure that shipping is free for all New Zealand based customers wither you decide to live in the hustle and bustle or among the rolling hills.

Shipping to our Australian friends is $15NZD- just the mere price of a few prawns on the barbie and Shipping to the Rest of the World is $20NZD

How long before I receive my Item?
For New Zealand based customers we use a postal system called Courier It please allow up to 3 working days for delivery in the North Island and up to 4 days for South Island delivery.

For all international orders we use also use Courier It, which posts via an international freight forwarding system. You will receive an email with a link to track this to your door- please allow 7-10 days for delivery. 

How can I track my order?
Once your item had been shipped you should receive an email from Courier It- this will have a link to track your item. If you have any issues doing so, please let us know as we are more than happy to help!

Returns Policy

Please note as we are NZ made we make a limited number of each style and each size. We really hope that you are over the moon with your purchase! Please choose carefully and consult the size chart to make sure you are purchasing the correct size as we really want you to enjoy and wear your purchase. If you would like to switch a size, please make contact with us within 7 days of receiving your product and follow the process below.

Please note that we are not obligated to provide an exchange or refund on change of mind purchases as per the Consumers Guarantees act, however, in the unlikely event that your garment has a fault or if you wish to switch size please follow the process below: 

  • Email laura@albienursingattire.co.nz and quote your order number. 
  • Once you have had a reply, post the item in its original unworn condition to the address given using a tracked service- this must arrive to us within 7 days of the return email. In the package please pop your name, order number and what you are switching for- this helps us to process this faster. 
  • Once the item is received we will access the garment and either send you out a different size, different style, issue store credit or we can pop the credit onto a gift card for you.