FAQ, Shipping & Returns

FAQ

Can I layby an Item?
Yes you can. Just select the Layby option at checkout and log into your account or use the simple steps to set up an account. You will receive your item in the post and be able to split the payments over the next 6 weeks. Is this not awesome?!

Do you offer Gift Cards?
Yes we do. This is also an ideal gift for a baby shower that’s bound to make the mum feel spoilt and give her a bit of extra fun shopping online during those new born feeding hours.

Where is Albie Nursing Attire made?
All of our garments are designed (mostly in the wee hours of the morning!!) and then made here in a New Zealand garment factory. Due to this we do not produce our garments in a large bulk quantity and have limited numbers available in each size.

What is the shipping cost and where can you deliver?
It grinds out gears when you have finally convinced your other half you MUST have something, to then get to the checkout and all of a sudden you are lumped with an extra shipping bill! We have made sure that shipping is free for all New Zealand based customers wither you decide to live in the hustle and bustle or among the rolling hills.

Shipping to our Australian friends is $15NZD- just the mere price of a few prawns on the barbie and Shipping to the Rest of the World is $20NZD

How long before I receive my Item?
For New Zealand based customers we use a postal system called Courier It please allow up to 3 working days for delivery in the North Island and up to 4 days for South Island delivery.

For all international orders we use also use Courier It, which posts via an international freight forwarding system. You will receive an email with a link to track this to your door- please allow 7-10 days for delivery. 

How can I track my order?
Once your item had been shipped you should receive an email from Courier It- this will have a link to track your item. If you have any issues doing so, please let us know as we are more than happy to help!

Returns Policy

Please note as we are NZ made we make a limited number of each style and each size. We really hope that you are over the moon with your purchase! Please choose carefully and consult the size chart to make sure you are purchasing the correct size as we really want you to enjoy and wear your purchase. If you would like to switch a size, please make contact with us within 7 days of receiving your product and follow the process below.

Please note that we are not obligated to provide an exchange or refund on change of mind purchases as per the Consumers Guarantees act, however, in the unlikely event that your garment has a fault please use the following process:

  • Email laura@albienursingattire.co.nz and quote your invoice number and tell us what the fault is OR what size you need to exchange too.
  • Once you have had a reply, post the item in its original unworn condition to the address given using a tracked service- this must arrive to us within 7 days of the return email.
  • Email the tracking number though to us once the item has been posted.
  • Once the item is received we will access the garment. If the item is still in stock, we will provide a new item/ change of size. Alternatively, if the item has sold out we will provide a store credit that can be used on another item or you may wish to wait until the item you originally wanted is back in stock.